Personal Information

C.Green  (India) Private Limited ("C.Green  is the licensed owner of the brand C.Green cookie, C.Green, C.Greencookie, C.Green cookie, C.Green snacks website www.shopcgreen.com/. ("The Site"). C.Green  respects your privacy. This set of Terms and Conditions (TW) provides succinctly the manner your data is collected and used by C.Green  on the Site. As a visitor to the Site/Customer, you are advised to please read the carefully. By accessing the services provided by the Site you agree to the collection and use of your data by C.Green  in the manner provided in this T&C.

Services overview

As part of the registration process on the Site, C.Green  may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, postal code, Demographic profile (like your age, gender, occupation, education, address etc,) and information about the pages on the site you visit/access, the links you click on the site, the number ot times you access the page and any such browsing information.

Eligibility

Services of the Site would be available to only select geographies in India.Persons who are -incompetent to contract- within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

License & Site access

C.Green  grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of C.Green . This license does not include any resale or commercial use of this site or its contents; any collection and use Of any product listings, descriptions, or prices; any derivative use Of this site or its contents; any downloading or copying Of account information for the benefit Of another merchant; or any use Of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of C.Green . You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) Of the Site or Of C.Green  and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site's or C.Green ' name or trademarks without the express written consent Of C.Green . Any unauthorized use terminates the permission or license granted by C.Green .

Account & Registration Obligations

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt-out either by unsubscribing in "My Account" or by contacting the customer service.

Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time Of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis.

Returns, Cancellations, and Refunds

At Open Secret, it is our continuous effort to enhance your un-junking snack experience! However, if you are not satisfied with an order that you have placed, we will do our best to turn it into a delightful experience for you.

Return Policy:

• In the unlikely event Of an incorrect/damaged product getting delivered, we will initiate a return pickup and ship out the correct product within 2 working days from the date Of receipt Of product at our warehouse.
• The request for the return needs to be placed within 48 hours Of the delivery Of the shipment.
• To initiate a return, please contact our team by sending a WhatsApp, or calling at 7290037553 / 9899303198 between 10 AM - 7 PM (Mon-Sat). You may be asked to share images/video of the product/packaging for us to initiate internal quality Checks.
• If due to operational reasons, a reverse pickup of the product is not possible, you will be informed and a replacement will be shipped out as per the terms and conditions.
• If the order contains a free/gift item, the same will be required to be returned in order to consider it eligible for replacement.

Cancellation policy:

• Once placed, an Order cannot be canceled and no refund will be issued whatsoever. This is not applicable if the order is unserviceable or the selected product is not in stock. In the scenario mentioned in the latter, the customer will be eligible for a replacement of the product with another product or a full refund to the source account.
• We will not be able to process a refund for any order that is cancelled after being dispatched, or refused at the time of delivery. Such orders will be returned to the warehouse, and a wallet credit coupon of the equivalent amount will be issued, subject to the terms Of usage.
• In case of any suspected fraudulent transaction in breach of the terms and conditions mentioned here, we will have the right to cancel it from our end. In such cases, a refund would be processed to the source account within 14 working days.

Exceptions:

• If the items received are damaged or unfit for consumption, you are requested to share relevant and clear images/video of the product with our team for us to provide the best possible resolution. Please note, all such requests should be placed within 48 hours from the time Of order getting delivered.
• If you feel your shipment is running late, or you have not received any update regarding the delay, please raise a ticket with our team by calling at the numbers given below, or by writing an email to sayhello @www.shopcgreen.com/ from your registered email address. Please quote your order ID in all correspondence.
• If due to operational reasons such as weather, local delays and exceptions, your order is returned to the origin, we will immediately reship the order, and update you with new tracking details.
• A dedicated team examines all exceptional requests, and the final right to approve/reject the claim remains with Open Secret.
• If your claim is found to be eligible for a refund, the same shall be credited to the source account within 14 working days from the date of approval.

Changes in policies:

We keep our Cancellation, Returns and Refund Policy under review to make sure it is up to date  and accurate. Any changes we make to this Policy in the future will be posted on this page. We reserve the right to change or update this Policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our Website. You are required to review the Policy regularly to keep yourself abreast of the changes, if any.

Contact Details:

Call us: 7290037553 / 9899303198

Email us : info@cgreen.co.in