Any cancellations can be processed within 24 hours of placing the orders, by writing to us at orders www.shopcgreen.com  Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days.

Merchandise Store – Return & Exchange Policy
C.Green Returns and Exchange policy gives you an option to return or exchange any merchandise items purchased from online store of www.shopcgreen.com for any reason within the specified return/exchange period i.e. 7 (seven) days from the date of delivery of the product.

Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached and intact with the product to avoid any hassles in the event of a return/exchange.

If due to any reason you wish to return the Product, we offer a free pick-up service. You will just have to drop us a mail at listen www.shopcgreen.comor a message on WhatsApp. Our delivery agent will pick-up the product from the address of delivery. Please check the below mentioned details:

Eligibility for Returns and Exchanges:
We accept returns and exchanges within 7 days from the date of delivery.

• b. To be eligible, merchandise must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
• c. Certain items, such as personalized or custom-made products and clearance items, may not be eligible for returns or exchanges. Please check the product description for specific details.

How to Initiate a Return or Exchange: To initiate a return or exchange, please follow these steps:

 

Contact our Customer Love team at listen www.shopcgreen.com to request a Return or Exchange. Please provide your order number and a detailed reason for the return or exchange request along with the picture of the product in case of any defective or damaged or incorrect product is delivered.

Once you receive a confirmation from us, securely package the merchandise, including all original packaging and documentation.

The package would be collected from the address of delivery in case of return. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. During pick-up, our delivery agent may do a quality check on the return.

Inspection and Approval:Upon receiving the returned merchandise, our quality control team will inspect it to ensure it meets the eligibility criteria. Refund in case of returns may be subject to approval based on the condition of the merchandise.

If the merchandise meets our criteria, we will process your return request within 48 hours of the collection of the product.

• c. If the merchandise does not meet our criteria, it will be shipped back to you.
• d. You will receive a confirmation email once your return has been processed or rejected.

Refunds and Exchanges:

Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account, depending on your Bank

• b. In case of exchanges, new item will be delivered to you and simultaneously the original item will be picked-up.

Return and Exchange Fees: 

Please note that there is no Return or Exchange fees levied by us. Do not pay any such fees to the delivery executive.

 

Contact Information:

For any questions or concerns related to our Return and Exchange Policy, please contact our Customer Love team:

Email: info@cgreen.co.in 

Phone: 7290037553 / 9899303198